Frequently Asked Questions
Everything you need to know about your DKNY experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. Express and overnight shipping options are available at checkout for faster delivery.
What is your return policy for online purchases?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the delivery date. Please note that final sale items are not eligible for return.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
How do I determine my correct size in DKNY apparel?
Each product page features a detailed 'Size Guide' link. We recommend comparing your body measurements to our chart to ensure the best fit for our New York-inspired silhouettes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for interest-free installments.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify orders once they are confirmed. However, you may return the items once received.